F.A.Q

I've never ordered online, it scares me!

We understand that your first order may intimidate you, but don't worry, we are a serious site, we have implemented all possible security measures to guarantee you a positive experience and guaranteed protection of your personal data

How can I check the status of my order?

After an order has been placed, it is sent immediately to one of our fulfillment centers, where your item will be posted. You can then track your order in the “order tracking” section in the main menu, in addition to the emails you will receive in your mailbox.

What are the shipping times?

Shipping time is 3 to 5 working days to all of Europe.

How to place an order?

Simply choose your items from the drop down menu on the product page and click the "Add to Cart" button, then follow the steps to complete your order. We will prepare it and send you a confirmation email when the purchase is validated and when your package is sent!

I can't validate my order.

If you encounter a problem during the validation of your order and you want a helping hand, we are here! You can contact us by email at contact@moinezen.com or by phone for France on 07 55 51 60 38 and for foreign countries 0033 7 55 51 60 38 (Opening hours from 10 a.m. to 5 p.m. Monday to Friday)

*price of a normal call